Course Description

The CHC52015 Diploma of Community Services will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. You will also learn to help clients by setting them up with support systems and networks, and develop plans which will address their immediate and long term struggles.

The Diploma will train you to assess clients, work out what they need and link them in with services that will meet those needs. You will learn how to monitor client progress and deal with set-backs, roadblocks and issues if they arise.

As part of your CHC52015 Diploma of Community Services studies you will also learn how to navigate, work with and manage legal and ethical compliance frameworks, policies and procedures. The Diploma will give you the skills and knowledge you need to advise and supervise other Community Service Workers’ case management practice, as well as to manage budgets and financial plans, and undertake project work.

This nationally recognised qualification includes Structured Workplace Learning. During your work placement, you will find a role within a community services environment and work with an approved supervisor to gain real life skills that could help you step directly into the workforce.

If you already have experience working in the community services sector, you may be able to apply for Recognition of Prior Learning (RPL) to gain credit for your experience. If you think this applies to you, speak to an Open Colleges Enrolment Consultant.

This course is offered by Open Colleges on behalf of Integrated Care and Management Training.​​

Articulation pathway with Charles Sturt University

Open Colleges has formalised articulation with Charles Sturt University. After graduation from this course you may wish to undertake the:

  • Bachelor of Social Science (Social Welfare) and receive 18 months of credit transfer into a 3 year degree; OR
  • Bachelor of Social Work and receive 12 months of credit transfer into a 4 year degree.

Hoping to go to uni?

If you plan to enrol in a social science or social work degree with Charles Sturt University when you complete this course, you’d be entitled to apply for the Open Colleges $2,000 scholarship to spend however you like. You could use it to assist with your tuition fees, to buy textbooks or to stock up on supplies for your new course. The scholarship is sponsored by Open Colleges and is awarded exclusively to four Open Colleges students per year.

Complete your workplacement in Fiji

Open Colleges have partnered with Action for Children and the Aged (ACATA) Trust Fiji to offer students of the Diploma of Community Services the opportunity to complete their required work placement hours over the course 2 weeks in Fiji.

You’ll volunteer in Fijian communities promoting healthy lifestyles and eating habits to influence the health of children and the aged. 

Find out more here.

The Fiji work placement project will happen twice a year. Keep an eye out for the next intakes!

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Case Coordinator
  • Case Management Supervisor
  • Case Worker or Case Manager
  • Community Services Worker
  • Manager Community Services
  • Program Coordinator
  • Team Leader